emotional labor

English

Alternative forms
  • emotional labour

Noun

emotional labor (uncountable)

  1. Managing feelings and displaying certain expressions in order to meet the requirements of a job.
    • 1983, Arlie Russell Hochschild, The Managed Heart: Commercialization of Human Feeling, University of California Press
      It was that “pinch,” or conflict, between such feelings and the pilot’s Call for authenticity that led me to write down in my own notebook, "emotional labor."
  2. Jobs which require such management and display.
  • emotional work
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