churn rate

English

Noun

churn rate (plural churn rates)

The annual percentage rate at which customers stop using a service, or employees leave a job (staff turnover).
- 2020 January 2, Paul Stephen, “A great place to work”, in Rail, pages 28-29:
  These include higher performance levels, increased customer satisfaction and better business results, plus a range of other metrics such as staff churn rate, gender pay gap, industrial relations and staff satisfaction.

References

“churn rate” in Lexico, Dictionary.com; Oxford University Press.

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