shared service

English

Etymology

Attributed to Greg Hackett of The Hackett Group.

Noun

shared service (plural shared services)

  1. (business) An internal business organization providing support services that are shared between multiple business units or functions.
  2. (business) A virtual or physical team whose process expertise is shared across multiple business units or functions (rather than duplicating staff in each business unit) to execute business processes, in a consistent manner, for optimal resource efficiency, cost and service performance.

References
  • Bozynski, K., "Shared Services Strategy Communication Package", April 2007.
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